Terms & Conditions
LuxLash Terms and Conditions
Last Updated: 03/23/2029
Welcome to LuxLash. These Terms and Conditions govern your use of our website and the purchase of products from LuxLash. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree to these terms, please do not use our website or services.
1. Company Information
LuxLash is a direct to consumer ecommerce beauty brand that sells cosmetic products including magnetic eyelash kits, lash accessories, lash growth products, and related beauty items.
Our products are sold exclusively through our website and authorized sales channels.
2. Eligibility to Purchase
By purchasing from LuxLash, you represent that you are at least the age of majority in your jurisdiction or have permission from a parent or guardian.
You agree not to use LuxLash products for any unlawful purpose or in violation of any applicable laws.
3. Product Information and Use
LuxLash products are cosmetic beauty products intended for external use only.
Customers should carefully read and follow all instructions before applying or using any product.
Results may vary depending on individual conditions, skin sensitivity, and application technique.
If irritation, redness, or discomfort occurs, discontinue use immediately and consult a qualified medical professional.
LuxLash is not responsible for improper use of products or failure to follow product instructions.
4. Order Acceptance
All orders placed on the LuxLash website are subject to acceptance and availability.
LuxLash reserves the right to refuse or cancel any order for reasons including but not limited to:
• suspected fraud or unauthorized transactions
• inaccurate product or pricing information
• product availability issues
If an order is canceled after payment has been processed, a refund will be issued to the original payment method.
5. Pricing and Payments
All prices displayed on the LuxLash website are listed in United States, Australian, and Canadian dollars unless otherwise specified.
Payment must be received in full before an order is processed and shipped.
LuxLash reserves the right to change pricing at any time without prior notice.
6. Shipping Policy
LuxLash processes orders within approximately 1 to 3 business days unless otherwise stated.
Delivery times vary depending on the shipping method selected and the destination.
Customers will receive tracking information once their order has shipped.
LuxLash is not responsible for shipping delays caused by carriers, customs processing, weather conditions, or other circumstances beyond our control.
Customers are responsible for providing an accurate shipping address at checkout.
If an incorrect address is provided, LuxLash is not responsible for lost or misdelivered packages.
7. Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, LuxLash is not responsible for lost or stolen packages.
Customers should contact the shipping carrier directly or check with neighbors or building management if a package cannot be located.
LuxLash customer support will assist customers in opening carrier investigations when possible.
8. Returns and Satisfaction Guarantee
LuxLash offers a 30 day satisfaction guarantee on eligible products.
To initiate a return, customers must contact LuxLash customer support for return instructions.
Returned items must be received before a refund can be issued.
Shipping costs are non refundable unless the product arrives damaged or defective.
LuxLash reserves the right to deny refund requests in cases of suspected abuse of the return policy.
9. Chargebacks and Dispute Resolution
LuxLash is committed to resolving customer concerns quickly and fairly.
Customers agree to contact LuxLash customer support before initiating a chargeback or payment dispute with their bank or credit card provider.
Most issues can be resolved quickly by our support team.
Fraudulent chargebacks or abuse of dispute processes may result in the customer being restricted from future purchases.
LuxLash actively monitors transactions for fraud and suspicious activity.
10. Subscription Products
Certain LuxLash products may be offered through subscription services.
By purchasing a subscription product, customers agree to recurring billing according to the selected delivery schedule.
Customers may cancel or modify subscriptions at any time through their account or by contacting customer support.
Subscription orders that have already been processed cannot be canceled until the next billing cycle.
11. Intellectual Property
All content on the LuxLash website including logos, product images, branding, text, graphics, and designs are the property of LuxLash.
Unauthorized reproduction, distribution, or use of LuxLash intellectual property is strictly prohibited.
12. User Generated Content
Customers who submit reviews, photos, or social media content featuring LuxLash products grant LuxLash permission to use such content for marketing and promotional purposes.
This may include website, social media, advertising, and email marketing.
13. Limitation of Liability
To the maximum extent permitted by law, LuxLash shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Total liability shall not exceed the purchase price of the product purchased.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted according to the laws of the jurisdiction in which LuxLash operates.
15. Changes to Terms
LuxLash reserves the right to update or modify these Terms and Conditions at any time.
Changes will take effect immediately upon being posted on this page.
Continued use of the website after any changes constitutes acceptance of the updated Terms.
16. Contact Information
If you have questions about these Terms and Conditions, please contact:
Customer Support
LuxLash
support@luxlashlashes.com